bet345 Privacy Policy — Your Data, Your Rights, Our Responsibility

bet345 ("we," "us," "our") is the online gaming platform operating at bet345.biz, serving registered players in Pakistan. For the purposes of this Privacy Policy, bet345 is the data controller — meaning we are the entity that determines what personal data is collected, why it is collected, and how it is used.

This Privacy Policy applies to all personal data collected through the bet345 platform, including data collected during registration, account use, payment processing, customer support interactions, and any other contact you have with our services.

By registering an account or using any part of bet345, you confirm that you have read and understood this Privacy Policy. This Policy forms part of the wider Terms and Conditions that govern your use of the platform.

bet345 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment processors during transactions.

Information you provide directly:

• Full legal name
• Pakistani mobile phone number
• Email address (where provided)
• Date of birth (for age verification purposes)
• CNIC number or copy (when identity verification is requested)
• Proof of address documents (when requested for KYC compliance)
• Payment method details (wallet ID, account number — not full card numbers, which are processed directly by payment providers)
• Communications you send to our support team

Information generated automatically by platform use:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session timestamps and duration
• Game activity including titles played, bets placed, and results
• Deposit and withdrawal transaction records
• Bonus and promotion activity
• Customer support chat and email logs
• Login and account access history

Information received from payment processors:

• Transaction reference numbers and confirmation status from Easypaisa, JazzCash, NayaPay, SadaPay, and bank IBFT providers
• Limited account holder verification data returned by payment processors for fraud prevention purposes

Every piece of personal data bet345 collects is used for a specific, documented purpose. The table below maps each data category to its primary use on the platform:

In addition to the above, bet345 may use anonymised, aggregated data — data from which all identifying information has been removed — for internal analytics, platform performance improvement, and product development. This anonymised data cannot be linked back to any individual player.

If bet345 wishes to use your personal data for a purpose not listed here or not reasonably implied by your use of the platform, we will seek your explicit consent before doing so.

bet345 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our agreement with you — operating your account, processing your deposits, paying out your winnings, and providing customer support. Without this processing, bet345 cannot provide you with the service.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any lawful requests from competent authorities. bet345 is legally required to maintain certain records for defined periods regardless of player requests for deletion.
• Legitimate Interest: Processing that serves bet345's legitimate business interests without overriding your privacy rights — including fraud detection, security monitoring, platform performance improvement, and responsible gaming monitoring.
• Consent: Where we rely on your consent — for example, for sending marketing communications — you have the right to withdraw that consent at any time. Withdrawal does not affect the legality of any processing carried out before the consent was withdrawn.

bet345 does not sell, rent, or trade your personal data to any third party. Data sharing only occurs in the following limited, specific circumstances:

• Payment Processors: When you make a deposit or request a withdrawal, your payment details and transaction information are shared with the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, bank providers, or card networks) as required to complete the transaction. Each processor operates under its own privacy policy and security framework.
• Identity Verification Providers: Where bet345 uses a third-party KYC provider to verify your identity, the verification documents you submit may be processed by that provider on our behalf. These providers are contractually bound to use your data only for verification purposes and to maintain appropriate security standards.
• Fraud Prevention Services: bet345 may share limited data with fraud detection and anti-money laundering service providers to identify and prevent fraudulent activity on the platform. This sharing is limited to what is necessary for the specific check being performed.
• Legal Authorities: bet345 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required by a lawful order, warrant, or legal obligation. We do not voluntarily provide data to authorities beyond what is legally required.
• Group Companies: Where bet345 operates as part of a corporate group, limited operational data may be shared with group entities for internal business administration purposes. Such sharing is subject to the same data protection standards as this Policy.

bet345 retains personal data only for as long as necessary for the specific purpose for which it was collected, or for as long as required by applicable law. The following general retention periods apply:

• Account Data (name, contact details, date of birth): Retained for the lifetime of your active account, plus a minimum of 5 years after account closure to meet anti-money laundering record-keeping obligations.
• Transaction Records (deposits, withdrawals, game results): Retained for a minimum of 5 years from the date of the transaction to comply with financial record-keeping requirements.
• Identity Verification Documents (CNIC, proof of address): Retained for a minimum of 5 years after the verification was carried out, or 5 years after account closure, whichever is later.
• Customer Support Communications: Retained for 2 years from the date of the most recent communication in the thread.
• Device & Session Logs: Retained for 12 months from generation, after which they are automatically deleted or anonymised.
• Marketing Preferences: Retained until you withdraw consent, plus a brief period to process the withdrawal and suppress future communications.

After the applicable retention period expires, bet345 securely deletes or anonymises your personal data so that it can no longer be linked to you as an individual.

Note that legal obligations may require bet345 to retain certain data beyond your requested deletion timeframe. Where this applies, we will inform you of the applicable retention obligation when you make a deletion request.

bet345 uses cookies and similar browser-based technologies to make the platform function correctly and to improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website. The cookies bet345 uses fall into the following categories:

You can control non-essential cookies through your browser settings. Disabling all cookies may affect the functionality of the bet345 platform — in particular, essential and security cookies are needed for the platform to operate correctly. Most modern mobile browsers allow you to manage cookie preferences through the browser's privacy settings menu.

bet345 applies multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, and misuse:

• Encryption in Transit: All data exchanged between your device and bet345 servers is encrypted using TLS 1.2 or higher (commonly known as SSL). The padlock icon in your browser confirms this encryption is active whenever you are on the bet345 platform.
• Encryption at Rest: Sensitive data fields — including identity document data, payment information, and passwords — are encrypted in storage. Passwords are hashed using industry-standard one-way algorithms and are never stored in plain text.
• Access Controls: Access to player data within bet345's systems is restricted to staff members who need it for specific operational purposes. Access is role-based, logged, and reviewed regularly. Former employees' access is revoked immediately upon departure.
• Infrastructure Security: bet345 servers are hosted in data centre facilities with physical security controls, redundant power, and regular security audits. Network-level protections including firewalls, intrusion detection systems, and DDoS mitigation are maintained continuously.
• Fraud Detection Systems: Automated systems monitor account activity for patterns consistent with fraud, account takeover, money laundering, and other security threats. Suspicious activity triggers review and, where necessary, account restriction pending investigation.

Despite these measures, no security system is entirely impenetrable. In the event of a data breach that poses a risk to your rights, bet345 will notify affected players promptly and take immediate steps to contain and mitigate the breach. You can also help protect your account by using a strong, unique password and not sharing your login credentials with anyone.

As a player on bet345, you have the following rights in relation to your personal data. These are not theoretical — you can exercise them by contacting our support team, and we will respond within the timeframes specified below.

To exercise any of the above rights, contact our support team via live chat or email at support@bet345.biz. We may need to verify your identity before processing the request. We will not charge a fee for standard requests and will respond within 30 days — or let you know if additional time is needed for complex requests.

bet345 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a person under 18 has registered an account on bet345, we will immediately close the account, delete all associated data to the extent permitted by law, and ensure no financial transactions are processed.

Parents and guardians who believe their child may have accessed bet345 are urged to contact us immediately via our support channels. We treat these reports as a priority and will act within 24 hours of a verified report.

bet345 uses age verification measures during registration and may request CNIC verification at any time to confirm that account holders are adults. We also maintain age-related responsible gaming tools in accordance with our Responsible Gaming Policy.

The bet345 platform integrates with third-party payment processors and may use third-party game providers whose software operates within the bet345 interface. While we apply strict data-sharing controls in our agreements with these providers, each operates under its own privacy framework.

bet345's Privacy Policy applies to data processed by bet345 directly. When data is transferred to a third-party processor for a specific purpose (such as payment processing), that processor's privacy policy governs how they handle your data within their own systems.

bet345 does not include third-party advertising links, tracking pixels from social networks, or any external links that would transmit your personal information to outside parties without your knowledge. If you ever notice unexpected external tracking on the bet345 platform, please report it to our support team immediately.

bet345 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our privacy practices. The effective date at the top of this page indicates when the current version was last updated.

Where changes to this Policy are material — meaning they significantly affect how your data is used or your rights in relation to it — bet345 will notify you via the email address registered to your account and will display a prominent notice on the platform for at least 14 days before the changes take effect.

For minor or clarifying changes, the updated policy will be published on this page without prior notice, and the effective date will be updated accordingly. We recommend checking this page periodically to stay informed of any updates.

Continued use of the bet345 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updates, please stop using the platform and contact our support team to discuss account closure and any applicable data deletion.

If you have any question, concern, or complaint about how bet345 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available 24/7 on the bet345 platform. Our agents respond in English and Urdu and can handle privacy requests directly or escalate them to our data protection team.
• Email: support@bet345.biz — mark your email "Privacy Request" for priority routing to our data protection team. We will acknowledge your request within 48 hours.

For formal privacy complaints that cannot be resolved through standard support channels, you may submit a written complaint by email to the address above, marked "Formal Privacy Complaint." bet345 commits to acknowledging formal complaints within 48 hours and providing a substantive response within 10 business days.

We take every privacy concern seriously. Our data protection team reviews all formal complaints personally and will provide a clear, documented response outlining the outcome of the investigation and any actions taken as a result.